Privacy Policy

We keep this simple. Here's what we collect, why, and what we do with it.

What we collect

When you fill in a form on this website, call or email us, we collect what you give us. That's usually your name, email, phone number, suburb, the services you're interested in and anything you write in your message. If you go ahead with a job, we'll also need your property address and details like your power bill and meter so we can design and install your system.

Why we collect it

• To get back to you and give you a quote
• To design, install and look after your system
• To lodge the paperwork your job needs, such as network connection applications, rebate claims and electrical compliance notices
• To send your invoice and keep business records the law requires

Who we share it with

We never sell your details. We only share them when it's needed to do your job, for example with your electricity network or retailer, government rebate programs, and our suppliers or installers working on your job. We also use trusted online services to run our business, such as our website host, email and accounting software. Some of these services store data outside Australia.

Cookies

This website doesn't use advertising or tracking cookies. If that changes, we'll update this page.

Keeping it safe

We take reasonable steps to protect your details from misuse, loss and unauthorised access. Only the people who need it to do your job can see it.

Seeing or fixing your details

You can ask to see the details we hold about you, or ask us to correct or delete them. Just get in touch using the details below.

Questions or complaints

Email hello@redtailenergy.com.au or call 0420 889 041. If you're not happy with how we handle it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.